Facade

AI!! The buzzword is too hot in the market nowadays. Do you have a technical product or an idea? If it doesn't have AI in it, then chances are it's not going to be sold like hot cakes. That is how things have changed lately. It is no wonder why me and my colleagues at Gelato want to see what AI can do in a niche department like customer support and service. And that is exactly what we did. For a company like Gelato, which is in the market for production-on-demand, there are a lot of customer questions you need to answer. It can be related to products, queries about shipping and pricing, and so on and so forth. Thus, our customer support team is always happy to help with these recurring questions. Let's take one example. A customer asked us, "Do you ship to Norway?" Now that is an easy question to answer if you have the knowledge written somewhere where you could refer to it and say, "Yes! As a matter of fact, we do." Following the same thread, the next q...

 There is this meme on the technical world, which I am not sure you have heard, but if you are into technical memes, or programming memes, you would know that there are a bunch of programming languages that are laughing stock. Languages that's not "shiny" enough to be on the radar of the top notch programmers out there. Like JavaScript, PHP, HTML (even including this is in itself is a joke!) etc. Well I don't know if I could agree with it or not, but people who started learning web development from the ground up (just like me) might have started on these 3 probably. And PHP was the first and foremost language that you might have linked with a framework of sort.  What are frameworks by the way?  Well according to Wikipedia, framework is a generic term commonly referring to an essential supporting structure which other things are built on top of. And software framework is an abstraction in which software, providing generic functionality, can be selectively changed by a...